Steps to Connect Ledger Hardware Wallet

Feature 7 - Ledger Guide

Step 1 : Open the Extensions and Navigate to the Register Screen

• Launch the extensions and go to the Home screen.

• Tap the three-dot menu and select Add New Wallet.

Note : If you are a new user, you will be automatically redirected to the Register screen.

Step 2 : Select Import Existing Wallet

• On the Register screen, tap Import Existing Wallet.

• Choose Connect Hardware Wallet and enter the required details.

Step 3 : Connect and Pair Your Ledger Device

• Tap Next button. A pop-up will appear.

• The extensions will detect your Ledger device connected through USB and display its details.

• Tap Device Info to begin the pairing process.

• Follow the on-screen instructions to complete the setup of your hardware wallet.

Additional Tips for a Smooth Connection

✔ Ensure Your Ledger Device is Charged – Make sure it has sufficient battery before pairing.

✔ Troubleshooting Connection Issues :

• Try reconnecting your device.
• If the issue persists, restart your Ledger device and try again.

Ledger Transactions Errors - Troubleshooting Guide

Error 1 : Connect and unlock your Ledger device

Description : This error indicates that your Ledger device is not properly connected via USB.

Troubleshooting Steps :

1. Ensure the device is properly connected via USB.

2. Try using a different USB cable or port.

3. If the connection is secure, attempt to click the Approve Transaction button twice.

4. Doing so may reveal the actual error related to USB permissions.

5. If the issue persists, regain USB permission by following the provided troubleshooting hyperlink.

Error 2 : Unlock your Ledger device

Description : This error means that your Ledger device is in a locked state and must be unlocked before proceeding.

Troubleshooting Steps :

1. Press the device buttons to unlock it.

2. Ensure your Ledger device is powered on.

3. If the device does not respond, restart it and try again.

Error 3 : Unlock the Cosmos/Ethereum app on Ledger and try again.

Description : This error suggests that you need to open the respective Cosmos or Ethereum app on your Ledger device before proceeding with the transaction.

Troubleshooting Steps :

1. Navigate to the Cosmos/Ethereum app on your Ledger device.

2. Open the respective app and ensure it is running.

3. If the app is not installed, download and install it via Ledger Live : Ledger Live Download 

4. Retry the transaction after ensuring the app is open and active.